Orders and Payments

Placing an order online

You can browse and place orders on our website using any device. Our site is optimised for desktop, tablet, and mobile browsing.

To place an order:

  1. Browse by product category or use the search function.
  2. Select your chosen product and any required options or measurements.
  3. Click Add to Basket.
  4. Review your basket, amend quantities if needed, or remove items.
  5. Select Proceed to Checkout and complete payment.

Please ensure all measurements, specifications and delivery details are correct before submitting your order.

Order Confirmation

Once your order is placed, you will receive an email confirmation containing your order number and details of your purchase.

This confirmation does not constitute acceptance of your order. Acceptance occurs when your order is dispatched.

Please review your confirmation carefully and contact us immediately if you believe any information is incorrect.

Production and Delivery

Made-to-measure curtains and blinds are typically produced and dispatched within 10–14 working days, subject to availability and production schedules.

Delivery times are estimates only and not guaranteed.

For full delivery information, please refer to our Delivery page.

Payment Methods
We accept most major debit and credit cards, including:
  • Visa
  • Mastercard
  • Maestro
  • Delta/Connect
All payments are processed securely.
Out-of-Stock or Discontinued Items
Occasionally, products may become unavailable or discontinued. If an item you ordered is no longer available, we will contact you to offer:
  • a suitable alternative, or
  • a full refund
If neither option is acceptable, your order will be cancelled and refunded.
Problems With an Order
If you experience any issues with your order, please contact our customer service team:
Cancelling or Amending Orders

Made-to-Measure Products

Curtains and blinds are manufactured to your individual specifications and are classed as bespoke goods.

Once production has started, these items cannot be cancelled or amended, in line with the Consumer Contracts Regulations 2013.

Rugs (Standard Products)

Orders for rugs may be cancelled prior to dispatch.

If cancelled after dispatch or returned for change-of-mind reasons, a processing fee and delivery charges will apply in accordance with our Returns Policy.

Delivery Address Changes

Once an order has been placed, delivery details cannot usually be amended. Please ensure all address information is correct at checkout.

Returns and Refunds
Please refer to our Returns Policy. for full details regarding returns, refunds, processing fees, and eligibility.
Order History

Customers with an  online account can log in at any time to view their order history.

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