Returns Policy

At Greenlane Furnishings, we aim to provide quality products and excellent customer service. Please read this policy carefully before placing your order. This policy applies to purchases made through www.greenlanefurnishings.co.uk.
Made-to-Measure Curtains and Blinds
(Bespoke Products)
Return Conditions
Our curtains and blinds are manufactured to your individual specifications and are classed as bespoke goods. Under the Consumer Contracts Regulations 2013, bespoke products are not eligible for change-of-mind returns or cancellations once production has begun. Faulty, Damaged, or Incorrectly Made Items If your made-to-measure product:
  • arrives damaged
  • has been manufactured incorrectly
  • contains a defect
you must notify us within seven (7) days of delivery, providing clear photographs and your order number. In accordance with the Consumer Rights Act 2015, we will offer a repair, replacement, or refund, depending on the circumstances. Where appropriate, we will remake your product free of charge to the original specifications and arrange collection of the faulty item. No changes can be made to your original specifications at this stage.
Reporting Issues
Damaged on Arrival If packaging is visibly damaged, please photograph the outer packaging before opening. Then inspect the product and photograph any damage. Send images to our customer service team within seven (7) days of delivery. Incorrectly Made If your item appears incorrectly sized or manufactured, please first confirm the measurements entered at checkout. If you believe the product is incorrect, provide clear photographs showing the product with a tape measure visible, along with your order number, within seven (7) days of delivery. Please note:
  • Recess measurements reduce blind width by approximately 10mm
  • Curtain drop measurements allow a tolerance of up to 20mm
Defects Please provide clear photographs of the defect within seven (7) days of delivery.
Colour and Measurement Variations

Minor colour variations may occur due to screen settings and lighting conditions.

A dimensional tolerance of up to 10mm is considered acceptable.

These do not constitute faults.

Rugs Returns Policy

Rugs are standard (non-bespoke) items.

Change of Mind Returns

You may request a return within seven (7) days of delivery.

For non-fault returns (e.g. change of mind, wrong size or colour):

  • £30 processing fee applies
  • Return delivery costs apply
  • Original delivery charges are non-refundable

Returned rugs must be unused and securely repackaged in original materials.

Faulty or Incorrect Rugs
If your rug is faulty, damaged on arrival, or not as ordered:
  • Processing and return delivery fees will be waived
  • We will arrange replacement or refund
Please contact us immediately with clear photographs.
Non-Acceptable Claims
Claims will not be accepted for:
  • Accidental damage or misuse (e.g. staining)
  • Fair wear and tear
  • Wilful damage
  • Improper or abnormal storage
  • Failure to follow care label instructions
Sale and Clearance Items

Sale, discontinued, and ex-display items are non-refundable unless faulty.

Refund Process
Returned items remain the customer’s responsibility until received by Greenlane Furnishings. Once inspected, we will notify you of approval or rejection. Approved refunds:
  • Are issued to the original payment method
  • Are processed within 7–10 working days
  • May be reduced by applicable processing and delivery charges
Items returned in unsuitable condition may be refused and returned to the customer.
Contact

For all returns enquiries:

Email: help@greenlanefurnishings.co.uk.

Phone: 0116 251 1470

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