Terms & Conditions
Last updated: February 2026
These Terms & Conditions apply to all purchases made through www.greenlanefurnishings.co.uk.
By placing an order with Greenlane Furnishings, you agree to be bound by these terms.
1. About Us
Greenlane Furnishings
58–68 Green Lane Road
Leicester
LE5 3TH
Email: help@greenlanefurnishings.co.uk
Phone: 0116 251 1470
2. Products and Services
Greenlane Furnishings supplies made-to-measure curtains and blinds, rugs, and related soft furnishing products.
Many of our products are manufactured to your individual specifications and are classed as bespoke or personalised goods.
Product images are for illustration purposes only. Colours and finishes may vary due to screen settings, lighting, or manufacturing tolerances.
Measurements and specifications are provided by the customer and accepted as final.
We cannot accept responsibility for incorrect measurements supplied by the customer.
3. Ordering
Orders are placed online via our website or retail store.
Once your order is submitted, you will receive an email confirmation.
Please check this carefully and notify us immediately if any details are incorrect.
Curtains and blinds are bespoke products and cannot be cancelled or amended once production has begun.
Order acceptance occurs when your goods are dispatched.
4. Prices and Payment
All prices are shown in GBP (£) and include VAT where applicable.
Payment is taken in full at the time of order.
We accept major debit and credit cards including Visa, Mastercard, Maestro, and Delta/Connect.
Refunds (where applicable) are issued to the original payment method.
5. Delivery
Made-to-Measure Curtains and Blinds
- Free delivery on orders over £150
- £15 delivery on orders under £150
- Typical delivery time: 10–14 working days
Rugs
- Flat £15 delivery per order
- Typical delivery time: 5–9 working days
For mixed orders (rugs plus curtains/blinds), separate delivery charges apply.
Items may arrive separately as they may ship from different warehouses.
Delivery times are estimates only. If goods are not delivered within 30 days, you may cancel for a full refund unless a longer delivery period has been agreed.
Risk passes to you once goods have been delivered to your address.
6. Your Right to Cancel
Under the Consumer Contracts Regulations, customers normally have a 14-day cancellation right.
This does not apply to bespoke or made-to-measure goods manufactured to your specifications, including all made-to-measure curtains and blinds.
Standard rug orders may be cancelled prior to dispatch.
7. Returns and Refunds
Made-to-Measure Curtains and Blinds
These bespoke items are non-returnable unless:
- Damaged on arrival
- Manufactured incorrectly
- Defective
You must notify us within 7 days of delivery and provide clear photographs.
In line with the Consumer Rights Act 2015, we will offer repair, replacement, or refund where applicable.
Minor variations in colour, finish, or measurements within industry tolerances are not considered faults.
Rugs
Returns must be initiated within 7 days of delivery.
Non-fault returns:
- £30 processing fee
- Return delivery charge applies
- Original delivery charges are non-refundable
Faulty or incorrect rugs:
Processing and delivery fees are waived. Replacement or refund will be arranged.
Returned rugs must be unused and securely repackaged with original materials.
Sale, discontinued, and ex-display items are non-refundable unless faulty.
Refund Processing
Refunds are issued to the original payment method.
Approved refunds are processed within 7–10 working days following inspection.
Returned goods remain the customer’s responsibility until received by Greenlane Furnishings.
Items returned in unsuitable condition may be rejected.
8. Order Issues
If an item becomes unavailable after ordering, we will offer a suitable alternative or a full refund.
For any problems with your order, contact help@greenlanefurnishings.co.uk or 0116 251 1470.
9. Customer Responsibilities
Customers are responsible for:
- Providing accurate measurements
- Reviewing order confirmations
- Ensuring delivery access
Incorrect measurements supplied by the customer are not eligible for refund.
10. Privacy & Data Protection
Your personal data is handled in accordance with our Privacy Policy, available on our website.
We act as Data Controller for all personal data collected and comply with UK GDPR and Data Protection Act 2018.
11. Limitation of Liability
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.
Otherwise, Greenlane Furnishings shall not be liable for indirect or consequential losses including loss of profit, loss of business, or loss of opportunity.
Our total liability shall not exceed the value of the order placed.
12. Complaints & Alternative Dispute Resolution (ADR)
If you are unhappy with any aspect of our service, please contact us first and we will attempt to resolve the issue promptly.
If we cannot resolve your complaint, you may refer it to an Alternative Dispute Resolution provider or use the UK Online Dispute Resolution platform.
13. Changes to These Terms
We may update these Terms & Conditions from time to time. Changes will be published on this page and will not affect orders already placed.
14. Governing Law
These Terms & Conditions are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For further assistance, contact us at help@greenlanefurnishings.co.uk.